Terms of service

Terms of Service

These terms apply when shopping with Prime Supplements. Our public contact location is London, United Kingdom. Contact sales@primesupplements.uk with questions about these terms or an order.

Product information

Check the selected product, pack size, flavour, quantity, ingredients, allergens, warnings and directions before ordering. Packaging and formulations can change; the label on the supplied product should be checked before use. Images illustrate the product and may not show every packaging update.

Orders and availability

Please provide accurate contact and delivery details. Products are subject to availability. If we cannot fulfil an order or identify a material pricing or description error, we will contact you and, where payment has been taken for an unfulfilled order, arrange a refund. This does not restrict your statutory rights.

Prices and delivery

Prices are displayed in pounds sterling. Check the order total, applicable taxes and delivery charge shown at checkout before paying. We deliver within the United Kingdom only. Standard delivery is £4.99, with free UK delivery on orders of five or more items. See our Shipping Policy for dispatch information.

Responsible use

Food supplements do not replace a varied, balanced diet and a healthy lifestyle. Follow the manufacturer’s directions and warnings. Product descriptions and website guides are general information, not personalised medical advice or a promise of results. Ask an appropriate healthcare professional if unsure whether a product is suitable for you.

Cancellations and returns

See our Returns & Refunds Policy. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including rights relating to faulty or misdescribed goods.

Privacy and contact

Our Privacy Policy explains how personal information is handled. If something goes wrong, contact us with your order number and the details so we can help. We may update these terms; changes do not retrospectively remove rights attached to an existing order.