Quick answers about shopping with Prime Supplements. If you need help with an order, email sales@primesupplements.uk and include your order number.
Orders and delivery
Where do you deliver?
We deliver within the United Kingdom only. We do not currently offer international delivery or Click & Collect.
How much does delivery cost?
Standard UK delivery is £4.99. Buy any five or more items and free UK delivery is applied automatically at checkout. Multiples of the same product count. A multipack sold as one product counts as one item.
What is the same-day dispatch cutoff?
Order in-stock products before 2 PM UK time, Monday–Friday, for same-day dispatch, excluding bank holidays. After the cutoff, orders are scheduled for the next working day. Dispatch is not the same as delivery.
When should my order arrive?
Standard delivery is estimated at 3–5 working days after dispatch. Check the available services and estimates at checkout. Contact us if your parcel has not arrived within the estimated period.
Can I change an order or delivery address?
Email us as soon as possible with your order number and the change you need. We cannot guarantee changes once an order has been processed or dispatched. This does not affect your statutory cancellation rights.
Products
How do I choose a size or flavour?
Select your preferred pack size and flavour on the product page before adding it to your basket. Check the selected option, quantity and total before checkout.
Where can I find ingredients and allergens?
Read the product description and the label on the supplied packaging. Formulations and allergen information can differ by flavour and change between batches. If information is missing or you are unsure, contact us before ordering.
Can you tell me which supplement is right for me?
We can help with the product information available to us, but cannot provide individual medical advice. Speak to a qualified healthcare professional if you are unsure about suitability, take medication, are pregnant or are breastfeeding. Supplements do not replace a varied, balanced diet and a healthy lifestyle.
Support and giving back
What if an item is damaged, faulty or incorrect?
Contact sales@primesupplements.uk with your order number and a description of the problem. Photographs can help us investigate, but your statutory rights do not depend on providing them. Keep the product and packaging where practical while we arrange the next steps.
Does Prime Supplements support charities?
Yes. Each year, we donate part of our profits to charities. Read more on our About Us page.