Refund policy

Returns & Refunds

For help with a return, cancellation or a problem with an order, email sales@primesupplements.uk with your order number and the items concerned.

Changing your mind

For eligible online purchases, tell us within 14 days of receiving your goods that you wish to cancel. You then have a further 14 days to send them back. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions

The cancellation right may not apply to goods liable to deteriorate or expire rapidly, or sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed. These exceptions do not remove your rights where goods are faulty, damaged or not as described.

Return postage and refunds

You pay direct return postage for a change-of-mind return. Contact us for return instructions; retain proof of posting. For eligible cancellations, we refund the item price and standard outbound delivery charge within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. Refunds use the original payment method unless agreed otherwise.

Faulty, damaged or incorrect goods

Contact us so we can arrange a suitable remedy and reasonable return costs. Your statutory rights apply and are not limited by the change-of-mind rules above. Please keep the packaging and, where helpful, send photographs of the issue. Do not consume a product you believe is unsafe.

Before dispatch

Email us promptly if you need to cancel or amend an order. If it has already been dispatched, the applicable cancellation and return process still applies.